Frequently Asked Questions

We've made it simple for you to access the manual for your RJWC Powersports AB product.

1. QR Code: We include a clearly marked QR code in all our product boxes. This QR code directly leads you to our downloadable manuals page. To access, simply scan the code using your phone's camera or a QR code scanner app. Although we've included clear information about this feature on the label, it often goes unnoticed. We encourage you to take advantage of this convenient method.
2. Website: Alternatively, you can access our manuals directly from our website. Click here to visit our manuals page where you'll find a comprehensive list of downloadable product manuals.

If you have any trouble accessing the manual for your product, please don't hesitate to reach out to our customer service team. We're here to help!

To ensure optimal performance and safeguard your engine when using our exhaust systems, incorporating a Fuel Tuner (EFI-tuner) is required. This requirement is critical to prevent your engine from running lean, which could lead to engine damage. It's important to follow the Fuel Tuner manufacturer's recommendations to achieve the correct air-to-fuel mixture.

A comprehensive EFI Tune, including options like reflashing, may also be beneficial. Please note that any issues with the exhaust arising from improper engine operation will not be covered under warranty.

If your machine differs from the base model, it may be necessary to add an additional tune, a turndown pipe, or other components to ensure the correct fit and optimal functionality.

For any further inquiries or concerns, please don't hesitate to reach out to us. We're always here to support you.

No, the Quiet Core is not included with the purchase of our exhaust systems. We craft our exhausts with a specific design and performance output in mind, and the default configuration represents this vision.

However, we understand that certain circumstances or regional requirements might necessitate the use of a quieter exhaust system. That's why we offer the Quiet Core as an aftermarket accessory that can be purchased separately. It allows you to adapt the exhaust system to suit your specific needs without compromising on the quality and performance that our brand stands for.

Remember, if you have any further questions regarding our exhaust systems or the Quiet Core accessory, don't hesitate to contact our customer service team. We're always here to help you make the best choice for your powersport vehicle.

Absolutely! At RJWC Powersports AB, we believe in the power of community and local commerce. Our intention is to make our products widely available through local dealerships across the globe, strengthening and supporting the brick-and-mortar stores in your area.

We encourage our customers to check with their local dealers first, as they often provide personalized services, after-sales support, and contribute to your local economy. They're the heartbeat of our industry, and we're proud to partner with them.

To find an RJWC Powersports AB dealer near you, please visit our Dealer Locator. If you can't find a local dealer, don't hesitate to reach out to our customer service team. We're here to ensure you can access our quality products, no matter where you are.

Emission Compliance Disclaimer

At RJWC Powersports AB, we pride ourselves on the quality, performance, and compliance of our products. We manufacture aftermarket exhausts for off-road vehicles, acknowledging that these products may affect emissions. As such, we strive to comply with global and regional regulations affecting our industry, including those related to emissions and environmental protection.

Global Warning

Given our worldwide distribution, RJWC Powersports AB, nor any of its subsidiaries, can guarantee that our products comply with the air and/or noise emissions laws or labeling laws of every jurisdiction. We strongly advise purchasers to inform themselves about the applicable laws in their region and to ensure compliance with those laws.

United States and California Warning

In the United States, especially in California, various federal and state laws regulate the use of aftermarket exhaust parts and systems. We urge our customers to consult these laws before installing our aftermarket parts to ensure full compliance.

In California, laws prohibit the use of aftermarket exhaust parts that modify, remove, or replace original equipment catalysts, unless approved by the California Air Resources Board (CARB). RJWC Powersports AB does not claim that any of our parts or systems has received such approval.

Resources and Regulations

We strongly recommend that customers, especially those in California, visit the CARB website at https://www.arb.ca.gov/homepage.htm for additional information regarding emissions regulations. The Motorcycle Industry Council (MIC) also provides a valuable resource that clarifies the use and sale of exhaust systems in California. You can find this document on the MIC website or by contacting them at memberservices@mic.org.

Final Statement

RJWC Powersports AB takes no responsibility for the violation of any laws incurred by the use of our products. It's your responsibility as a dealer or consumer to stay informed about current regulations. While we do our best to provide accurate and up-to-date information, we strongly encourage you to consult CARB, MIC, or a legal professional for the most current and comprehensive guidance.

We're sorry to hear that your order seems incomplete! We understand how disappointing this can be and we're here to make things right.

First, we recommend checking the packaging and the packing slip to make sure the item was not overlooked or hidden in the packaging. Sometimes, smaller items can be tucked inside larger ones or can be easily missed.

If after thoroughly checking, you're still unable to find the missing item, please reach out to our dedicated support team. You can reach us at support@rjwc.se. When contacting us, please include your order number and a detailed description of the missing product in your message. If possible, attaching a photo of the received items and the packing slip would be beneficial. This information will allow us to swiftly investigate what might have happened and how best to rectify the situation.

Our top priority is your satisfaction, and we appreciate your patience while we work on resolving this issue for you.

We're sorry to hear that you may have received an incorrect or faulty item. Our aim is to ensure you receive the right product and in perfect condition, and we apologize if this wasn't the case for you.

Here's what you should do:

1. Take detailed photos of the item received, especially focusing on the area where the issue or defect can be clearly seen.
2. Reach out to our customer support team at support@rjwc.se. In your email, please include your order number, a detailed description of the problem, and attach the photos you've taken.

This information will help us to quickly understand the problem and determine the best course of action. Whether that means sending out the correct item, arranging a return for a faulty product, or working out another solution, we'll strive to resolve the issue as quickly as possible.

Please remember, we value your satisfaction and are committed to ensuring that every experience you have with RJWC Powersports is a positive one. We appreciate your understanding and patience as we work to resolve this matter.

At RJWC Powersports AB, we stand by the quality and accuracy of our products. Therefore, we will gladly refund shipping charges if a different part than what you ordered has been shipped to you by mistake. We take full responsibility for any errors on our part.

However, if an incorrect purchase has been made by the customer, we regret that we will not be able to refund the shipping charges. We encourage our customers to double-check their orders before proceeding to payment to avoid any misunderstandings.

If you have any questions or need assistance, please reach out to our customer service team. We're here to help ensure your experience with us is smooth and satisfactory.

We strive to keep you updated about your order at every step. Your tracking number is easily accessible and can be found in a couple of places:

Email Confirmation: After placing your order, you should have received an order confirmation email from RJWC Powersports. This email contains all the details about your order, including your tracking number.

Your Account on Our Website: If you have an account with us, you can also find your tracking number in your account pages. Simply log in, navigate to your orders, and select the relevant order. The tracking number will be displayed with the order details.

If for any reason you're unable to locate your tracking number using these methods, please don't hesitate to reach out to our customer support team at support@rjwc.se, and they'll be more than happy to assist you.

Domestic Deliveries

For our customers within Sweden, you can typically expect your package to arrive between 2-7 days from the date of dispatch. However, please bear in mind that the precise delivery time can vary depending on the carrier and service you select at checkout. We strive to ensure that your order reaches you in the quickest time possible.

International Deliveries

For our valued international customers, the transit time can significantly vary based on the destination country and the carrier service chosen during checkout. As a general guideline, most international orders are in transit for 4-10 days from the date of dispatch.

Please note, these delivery times are estimates and actual delivery times may vary depending on factors beyond our control such as customs processing in your country. We appreciate your patience and understanding in these circumstances.

If you have any queries regarding the delivery of your order or the available shipping options, please don't hesitate to get in touch with our customer service team.

While we strive to ensure that every shipment arrives safely, we understand that occasionally, parcels may be damaged during transit.

If you find that your parcel has been damaged upon delivery, and you're able to, we kindly ask that you reject the parcel from the courier. Please then contact our customer service team as soon as possible, providing details of the damage.

In the case where a parcel has been delivered in your absence and you discover damage afterward, please get in touch with our customer service team immediately. We'll guide you on the next steps to ensure the issue is resolved promptly.

We highly value your business and will work with you to address any damage that has occurred during shipping in order to provide you with a positive shopping experience with RJWC Powersports.

All our products are shipped directly from our warehouse located in Boden, Northern Sweden. This strategic location allows us to efficiently serve our valued customers around the globe.

Please note that for orders outside of Sweden, there may be applicable import fees, duties, and taxes as per the regulations of your specific country. These charges are not included in the product price or shipping cost and would be the customer's responsibility.

For our EU customers, please be aware that you will be charged your local tax rate. We believe in being transparent about potential additional costs so you can make the best decision for your needs.

As always, we are here to assist you. If you have any questions or require further clarification, please don't hesitate to reach out to us.

While RJWC Powersports is pleased to offer free shipping for our products, please note that this covers the cost of transporting the items to you. It does not include any import fees, taxes, or duties that your country may charge when the package arrives. These charges vary from country to country and we encourage all our customers to be aware of these potential costs when placing an order.

Import duties and taxes are levied by the destination country upon arrival and are the responsibility of the customer. As a buyer, it's important to consider these additional costs which are not included in our prices.

In the event that you decide to refuse the delivery due to additional import duties and taxes, the goods will be returned to RJWC Powersports. You will receive a refund for the value of the goods paid, but this will not include the cost of the initial shipping or the return shipping. These costs will be deducted from your refund.

We understand that international taxation can be complicated, so if you have any questions or need more information, please don't hesitate to reach out to our customer service team. They're here to help!

Change of Mind Returns

RJWC Powersports AB gladly accepts returns due to a change of mind, provided that we receive a return request within 14 days of the item's receipt. Please ensure that the item is returned in its original packaging, unused, and in a condition suitable for resale.

Please note that return shipping costs will be the responsibility of the customer, who must also arrange their own shipping.

Once we have received and accepted the returned items, we will process refunds as store credit for a future purchase. You will be notified of this through email. Please note that while RJWC Powersports AB will refund the value of the returned goods, we do not refund the value of any shipping paid.

Warranty Returns

RJWC Powersports AB is committed to honoring valid warranty claims, provided that a claim is submitted within 90 days of the items' receipt.

Customers will need to pre-pay the return shipping. However, upon a successful warranty claim, we will reimburse you for this cost.

Upon receipt of items for a warranty claim, you can expect RJWC Powersports AB to process your warranty claim within 7 days.

Once your warranty claim is confirmed, you will be given the option of:

(a) a refund to your original payment method

(b) a refund in store credit

(c) a replacement item sent to you (if available in stock)

At RJWC Powersports AB, we're dedicated to providing our customers with a straightforward and fair returns process. Your satisfaction is our priority.

Unfortunately, our system only accepts one discount coupon per order. This is not only a technical limitation of our system but also aligns with how we structure our promotional offers to provide the best possible value to our customers.

While we understand the appeal of stacking discounts, we are committed to offering fair and competitive pricing on our products throughout the year. Therefore, we encourage you to select the discount coupon that provides the most benefit for your particular purchase.

Remember, if you have any questions about applying a discount code to your order, our customer service team is more than happy to help. Please don't hesitate to reach out to us for assistance.

That's excellent news! We're always thrilled to collaborate with dealerships that share our passion for high-quality powersports products.

To initiate the process, we invite you to fill out our Dealer Application Form available on our website. By doing so, you'll take the first step towards becoming part of the RJWC Powersports AB family. Please click the bottom below to access the form.

Once we receive your application, our team will review your submission and reach out to you with the next steps. Thank you for your interest in offering our products, and we look forward to a potential partnership with your dealership. If you have any questions during this process, don't hesitate to contact us.